Three to four weeks before your repeat prescription expires, we will send you a reminder containing a list of medication for which your prescription is about to expire. The aim of the repeat prescription reminder is to help you avoid any interruption to treatment.
If you send us a new repeat prescription, please note the following:
Prescription = order. When you send us a prescription, the medication will be automatically delivered to you. If you want to send us your new prescription, but don’t want to have it delivered yet, simply tick the box on the accompanying repeat prescription reminder stating that you do not require any medication at the moment. You will then receive a follow-up order form (FOF) and can reorder your medication as usual (via FOF, customer account, telephone). If your doctor sends us the new prescription directly by fax or electronically, please ensure that it includes a note stating that you do not want your medication to be delivered yet.
Prescription validity: If your doctor signs the accompanying form with the listed medications and adds the date and practice stamp, this counts as a new prescription. NB. If the doctor does not state that it is a repeat prescription, the prescription will only be valid for a single delivery.
Please do not hesitate to contact our Customer Service team if you have any questions.