With MediService, you can always count on the following benefits:
- 2 to 3 days after your order reaches us, you will receive your medication in discreet packaging by post.
- Our deliveries to you are free of charge.
- We deliver to all addresses in Switzerland (except MyPost24), including work and holiday addresses.
- You can change the time of delivery or the delivery address at any time by telephone or email.
Here’s how easy it is:
We need the original prescription in order to be able to send you your medication. There are two different options:
Forwarding on your part:
After your doctor’s appointment, send us the original prescription together with a completed accompanying prescription card.
Feel free to contact us so that we can send you a prepaid return envelope and a printed accompanying prescription card.
If you don't want to wait, you can also download the accompanying prescription card yourself, complete it and return it to us with your prescription.
Directly by your doctor's surgery:
Your doctor can send the prescription to us directly, either by email, signed by hand with a HIN address, or as an electronic prescription. If we have any further questions, we will contact you.
For doctors: You can find prescription templates for your surgery here.
Contact us without any obligation for a return envelope and accompanying prescription card.
Once we have the prescription, we will take care of everything.
You can even enjoy further benefits:
At least 5 % discount for new customers for an entire year on most medication that costs up to CHF 1,028 per pack. Higher and additional discounts are possible depending on your health insurance provider.
MediService basically does not charge for standard medication and supply checks.
Leave the administrative work to us. We invoice most health insurance companies directly.
Every order placed with MediService undergoes a multi-stage pharmaceutical check by our pharmacists.
Our pharmacists will be happy to advise you personally from Monday to Friday from 8 a.m. to 6 p.m. on 032 686 20 20. You are also welcome to visit us at our pharmacy counter in Zuchwil.
Three to four weeks before your repeat prescription expires, we will send you a reminder containing a list of medication for which your prescription is about to expire. The aim of the repeat prescription reminder is to help you avoid any interruption to treatment.
If you send us a new repeat prescription, please note the following:
Prescription = order. When you send us a prescription, the medication will be automatically delivered to you. If you want to send us your new prescription, but don’t want to have it delivered yet, simply tick the box on the accompanying repeat prescription reminder stating that you do not require any medication at the moment. You will then receive a follow-up order form (FOF) and can reorder your medication as usual (via FOF, customer account, telephone). If your doctor sends us the new prescription directly by fax or electronically, please ensure that it includes a note stating that you do not want your medication to be delivered yet.
Prescription validity: If your doctor signs the accompanying form with the listed medications and adds the date and practice stamp, this counts as a new prescription. NB. If the doctor does not state that it is a repeat prescription, the prescription will only be valid for a single delivery.
Please do not hesitate to contact our Customer Service team if you have any questions.
