FAQ

MediService is the perfect choice if you regularly need medication and would like it delivered directly to your home.

MediService delivers securely and conveniently. Thanks to your personal customer account, you always have a clear overview. We do not charge shipping costs or perform medication and supply checks.

It’s easy: you can register as a new customer here right now and then send your original prescription and accompanying prescription card to us by post. Or you can send us your original prescription with the accompanying prescription card and we will register you.

There are two main things: 1. MediService is a “specialty pharmacy” that specialises in the care of chronically ill patients. We employ healthcare professionals who are suitably trained and extremely competent when it comes to caring for chronically ill patients. . Our home care service offers a unique therapy concept for severely and chronically ill patients. Our team of qualified specialist nurses supports and advises these patients on their treatment at home. This unique service is free of charge for our customers. Find out more here.

Qualified pharmacists and pharmaceutical assistants check your prescription and make sure that your medication arrives in perfect condition.

For professional care, the MediService Pharmaceutical Customer Service team is available Monday to Friday from 8 a.m. to 6 p.m. on 032 686 20 20.

The number of online pharmacies on the Internet is constantly increasing. The MediService specialty pharmacy clearly distinguishes itself from online pharmacies and/or online drug stores that frequently sell illegal drugs.

The mail-order medication business is strictly regulated in Switzerland, as illegal medication poses a major risk. MediService provides you with original medication that has been checked and approved for sale in Switzerland by Swissmedic (Swiss Agency for Therapeutic Products) . We are an ISO-certified company and an officially approved Swiss pharmacy.

The law is clear on mail-order medication: we are not allowed to send medication without a prescription. This also applies to all non-prescription medication.

The original prescription is the signed prescription you received in paper form or the signed prescription that your healthcare professional sent to us directly by post, fax or via a secure e-mail connection. Scanned files, copies and prescriptions without an original signature do not count as original prescriptions.

Yes, of course. Once we have received your original prescription and registered it with us, you can quickly and easily order all medication through your online customer account.

Once your original prescription has been registered with us, you can choose how to reorder your medication: online through your MediService online customer account, by email or by telephone.

Medication will be sent to you once you have placed your order. You can place repeat orders through your customer account around the clock, in writing by e-mail around the clock, using the enclosed reorder form or by telephone during opening hours. If you have any questions about the quantity you would like to order, please contact us on 032 686 20 20.

Unfortunately, we are not permitted to send your medication abroad, but you can call us on 032 686 20 20 so that you can order what you need in advance and can travel without worrying about it.

Of course. To ensure that temperature-sensitive medication reaches you in perfect condition, we use special chilled containers for shipping.

We will deliver available items within 2-3 working days of your order. A later delivery date is also possible on request. We will send the medication free of charge by registered parcel post to any address in Switzerland.

If you’re not in, you can arrange a free second delivery by post or use the collection slip to pick up the package from the post office.

Unfortunately not. For reasons of quality, we are unable to deliver medication to MyPost24 mailboxes.

MediService can provide you with all medication and medical devices available in Switzerland. Simply call us on 032 686 20 20 – we will be happy to advise you!