Benefits for CSS policyholders at Mediservice
We ship your medication safely, discreetly and free of charge throughout Switzerland. As a specialized pharmacy, we also ship refrigerated medicines and can manage complex therapies. On request, we can also procure medicines that are not authorized in Switzerland.
With MediService, you can always count on the following benefits:
- Coop gift card CHF 50 for the first order. One-off for new customers with a repeat prescription.
- Multimed policyholders benefit from a 14% permanent discount on generics (maximum discount granted up to the purchase price).
- 1 - 2 days after receipt of your order, you will receive your medication by post free of charge and in discreet packaging.
- MediService generally does not charge for the usual medication and dispensing checks, so you save CHF 4.30 per medication and CHF 3.25 per prescription.
- Get personal advice from our pharmacists – just like at your local pharmacy.
- Reordering is easy: just give us a call, send us an email or log in to your customer account online.
This is how easy it is to order medication via MediService and reap the benefits:
Forwarding on your part:
Send us your original prescription after you’ve visited the doctor and filled in the order form below. Once you’ve filled in the order form, we’ll automatically send you a prepaid return envelope.
Don’t want to wait? Simply download the order form yourself and send a completed version to us with the prescription.
Directly through the doctor:
Your doctor can also send the prescription directly to us, either by email, signed by hand with a HIN address, or as an electronic prescription. If we have any further questions, we will contact you.
For doctors: You will find prescription templates for your surgery here.
Leave the administrative work to us. We invoice most health insurance companies directly.
Every order placed with MediService undergoes a multi-stage pharmaceutical check by our pharmacists.
Three to four weeks before your repeat prescription expires, we will send you a reminder containing a list of medication for which your prescription is about to expire. The aim of the repeat prescription reminder is to help you avoid any interruption to treatment.
If you send us a new repeat prescription, please note the following:
Prescription = order. When you send us a prescription, the medication will be automatically delivered to you. If you want to send us your new prescription, but don’t want to have it delivered yet, simply tick the box on the accompanying repeat prescription reminder stating that you do not require any medication at the moment. You will then receive a follow-up order form (FOF) and can reorder your medication as usual (via FOF, customer account, telephone). If your doctor sends us the new prescription directly by fax or electronically, please ensure that it includes a note stating that you do not want your medication to be delivered yet.
Prescription validity: If your doctor signs the accompanying form with the listed medications and adds the date and practice stamp, this counts as a new prescription. NB. If the doctor does not state that it is a repeat prescription, the prescription will only be valid for a single delivery.
Please do not hesitate to contact our Customer Service team if you have any questions.
